On Monday, June 6, at 7 pm, our MSc programme will have the pleasure and honor of hosting Dr. Boualem Benatallah, Full Professor at the School of Computing, of Dublin City University, who will give an invited lecture on “Conversational AI Enabled Service Augmentation: Challenges and Directions”.
Lecture will be held in hybrid format: live at Room EA1 – Ethnikis Antistaseos 16, Kalamaria and in parallel online at zoom.
When: Monday, Jun 6, 2022 19.00
DWS Master Program announcement link:
https://dws.csd.auth.gr/events/invited-lecture-dr-boualem-benatallah-full-professor-dublin-city-university/
Zoom Link:
https://authgr.zoom.us/j/97159727135?pwd=VzQ0bGYzNlcwUVQzZFlwa1pkV2dwZz09
Abstract: AI enabled augmentation promises to transform services through data-driven automation and insights. The entire service economy is rapidly shifting to AI enabled augmentation, embracing deep changes that are required for increased productivity and effectiveness. Nonetheless, despite the early adoption, AI augmented service technologies are still only in their preliminary stages of development, with several unsolved challenges stemming from lack of computational abstractions and models to reason about ambiguity and uncertainty that are inherent in data-driven processes. We will revisit abstractions, concepts, and techniques in data-driven service models and middleware. A key challenge also lies the synergy between human and machine, thus crowd and AI – augmentation will seek to achieve bridging the gap between disparate systems and processes, and between human and machine. We will discuss synergies between intent-based composition, composition synthesis, robotic process automation and other technologies as step forward to scale AI augmented services enablement. We will discuss quality control in training data and AI augmented services.
Bio: Prof. Boualem Benatallah is a full professor of computing at Dublin City University (DCU, Ireland) since Jan 2022. Professor Benatallah has had over 21 years as a senior lecturer, associate professor, professor and then scientia professor at UNSW Sydney (Australia) before that. Earlier in his academic career, he was also an academic at Queensland University of Technology and James Cook University (Australia). He held visiting professor positions at several prestigious research institutes and universities. He obtained a PhD in computer science from Grenoble University (France). His main research interests are developing fundamental concepts and techniques in service Web composition, Web services midleware, quality control in crowd sourcing services, conversational cognitive services, and business processes automation. He has published more than 300 refereed papers including more than 90 journal papers. His work is highly cited (over 23,000 citations, h-Index: 66, according to Google School). He is a member of the steering committee of BPM and ICSOC conferences. He is member of the editorial board of numerous international journals including ACM Transactions on Web and IEEE transactions on services computing. He is fellow of the IEEE.